Cohort Retention

Track customer engagement patterns and analyze support trends across user segments

CohortInitial customers	Week 0	Week 1	Week 2	Week 3	Week 4	Week 5	Week 6	Week 7	Week 8	Week 9
	100.0%2157	69.2%1492	49.3%1063	44.6%962	28.8%621	23.9%515	19.3%416	12.6%271	9.6%207	8.2%176
	100.0%2584	62.2%1607	51.9%1341	46.4%1198	29.1%751	29.4%759	18.5%478	15.5%400	15.8%408
	100.0%2873	63.5%1824	54.9%1577	46.3%1330	32.2%925	27.5%790	26.1%749	15.4%442
	100.0%2882	61.8%1781	55.0%1585	39.6%1141	32.4%933	22.1%636	19.4%559
	100.0%2925	65.6%1918	56.7%1658	45.2%1322	32.2%941	28.0%819
	100.0%2066	67.9%1402	55.4%1144	37.6%776	29.7%613
	100.0%2302	64.5%1484	48.8%1123	46.1%1061
	100.0%2361	66.9%1579	51.0%1204
	100.0%2729	69.9%1907
	100.0%2905

Cohort Analytics

Cohort Statistics

Total Users: 25,784+17%
Average CSAT Score: 86.9+6%
Average Response Time: 7.2m+12%
Total Tickets: 51,960+11%
Resolution Rate: 90.0%+2%
Total Cohorts: 10+5%
Avg. Handling Time: 14.1m+21%
First Contact Resolution: 80.0%+3%
Retention Rate: 28.0%+2%

Top Issues

1.Account Service
15% (1,815)
2.Claim Status
13% (1,599)
3.Coverage Inquiry
12% (1,390)
4.Accident Report
12% (1,388)
5.Fraud Report
11% (1,301)
6.Complaint
11% (1,282)

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